NEDC Wins GuildQuality Guildmaster of Distinction Award

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May 19, 2014

FOR IMMEDIATE RELEASE

New England Design & Construction Recognized among North America’s Best

Customer Service Leaders within the Residential Construction Industry

GuildQuality’s 2014 Guildmaster Award Honors NEDC

Boston, MA– NEDC, a design-build remodeling company in Boston, MA, has been awarded a 2014 Guildmaster Award for exceptional customer service. GuildQuality, an independent customer satisfaction surveying company, has powered the Guildmaster Award since 2005 to celebrate service excellence in the building, remodeling, contracting, and home services professions.

NEDC was selected as one of the over 200 North American builders, remodelers, developers, and contractors recognized by GuildQuality for their superior delivery of customer care.

Over the past few months, GuildQuality reviewed numerous survey responses submitted by customers of Guildmaster candidates. In granting awards, GuildQuality considers two primary metrics for each candidate: the percentage of customers who would recommend and the percentage of customers who responded. NEDC achieved a recommendation rate of greater than 90% from their customers, who were surveyed through GuildQuality.

“The design-build process that we follow really helps us to deliver a superior level of customer service to our clients; we focus on our relationships and delivering a completed project that we stand behind, and that the client loves because it is tailored to them. ”

For more on the 2014 Guildmaster Award and qualifications, visit www.guildquality.com/guildmaster/.

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About GuildQuality

GuildQuality helps builders, remodelers, and contractors manage their most valuable asset – their reputation. Our members rely on our service to gather customer feedback, measure satisfaction and continuously improve their business. Supported by comprehensive reporting and marketing tools, GuildQuality helps its members stand out in a competitive market. For more information, visit www.guildquality.com.

Published May 19, 2014 | By David Supple

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Client Testimonials

"Overall, we received excellent value for our money from New England Design & Construction. They worked within our budget, stayed on the agreed time schedule and provided good quality work. On a daily basis, they were reasonable about daily clean up and construction noise, friendly to my children, and good about communicating what would be happening each week. Two particular highlights include bringing to our attention a serious safety issue from work done by a previous owner and providing a truly innovative design for getting a stairway into a difficult space. We have already recommended NEDC to several friends for future construction needs."

- G. & A.B., Boston, MA

New England Design & Construction | Boston Design Build Remodeling Co.

2014-10-10T14:53:56+00:00

"Overall, we received excellent value for our money from New England Design & Construction. They worked within our budget, stayed on the agreed time schedule and provided good quality work. On a daily basis, they were reasonable about daily clean up and construction noise, friendly to my children, and good about communicating what would be happening each week. Two particular highlights include bringing to our attention a serious safety issue from work done by a previous owner and providing a truly innovative design for getting a stairway into a difficult space. We have already recommended NEDC to several friends for future construction needs." - G. & A.B., Boston, MA

https://www.nedesignbuild.com/testimonials/551/

NEDC is a great choice for a busy working professional. They accommodated my schedule for design appointments and took the time to understand my goals. I felt very comfortable with the lead carpenter and subcontractors and appreciated their focus on minimizing disruption to my condo unit and building. Additionally, their focus on client satisfaction/feedback and continuous improvement is refreshing. Although renovating is not always fun, NEDC helps to make it worth the time, effort, and cost.

- LM, Chestnut Hill

New England Design & Construction | Boston Design Build Remodeling Co.

2015-08-19T17:53:59+00:00

NEDC is a great choice for a busy working professional. They accommodated my schedule for design appointments and took the time to understand my goals. I felt very comfortable with the lead carpenter and subcontractors and appreciated their focus on minimizing disruption to my condo unit and building. Additionally, their focus on client satisfaction/feedback and continuous improvement is refreshing. Although renovating is not always fun, NEDC helps to make it worth the time, effort, and cost. - LM, Chestnut Hill

https://www.nedesignbuild.com/testimonials/5212/

New England Design and Construction offers truly innovative designs and quality workmanship. They have repeatedly proven their expertise and professionalism. As a result we have done many projects with them over the years. David Supple is approachable and an excellent communicator. Costumer satisfaction is a first for this company. For every project the design process has been exciting and enjoyable. During the building phase New England Design and Construction was able to minimize the impact on our daily life and meet expected timelines. We wouldn't trust anybody else to achieve the design standard and deliver the workmanship we expect.

- DS & SL, Chestnut Hill

New England Design & Construction | Boston Design Build Remodeling Co.

2014-12-04T13:40:48+00:00

New England Design and Construction offers truly innovative designs and quality workmanship. They have repeatedly proven their expertise and professionalism. As a result we have done many projects with them over the years. David Supple is approachable and an excellent communicator. Costumer satisfaction is a first for this company. For every project the design process has been exciting and enjoyable. During the building phase New England Design and Construction was able to minimize the impact on our daily life and meet expected timelines. We wouldn't trust anybody else to achieve the design standard and deliver the workmanship we expect. - DS & SL, Chestnut Hill

https://www.nedesignbuild.com/testimonials/4496/

“The job was completed on time and at the agreed upon cost. The quality of work was outstanding, on par with high end companies we have used in the past like [competitor]. All the workers and subs were pleasant and neat and communication was clear throughout the project. We are extremely pleased with the end results, outstanding craftsmanship and attention to details.”

- R.E. Boston, MA

New England Design & Construction | Boston Design Build Remodeling Co.

2014-10-10T16:55:21+00:00

“The job was completed on time and at the agreed upon cost. The quality of work was outstanding, on par with high end companies we have used in the past like [competitor]. All the workers and subs were pleasant and neat and communication was clear throughout the project. We are extremely pleased with the end results, outstanding craftsmanship and attention to details.” - R.E. Boston, MA

https://www.nedesignbuild.com/testimonials/558/

“I really liked their turnkey approach. Working with one company from design through construction really made it simple and convenient.”

- H.D. Billerica, MA

New England Design & Construction | Boston Design Build Remodeling Co.

2014-10-10T16:52:04+00:00

“I really liked their turnkey approach. Working with one company from design through construction really made it simple and convenient.” - H.D. Billerica, MA

https://www.nedesignbuild.com/testimonials/556/

“I think they have a really personal service. They came back a year later to check-up on things.”

- K.E. Boston, MA

New England Design & Construction | Boston Design Build Remodeling Co.

2014-10-10T16:51:09+00:00

“I think they have a really personal service. They came back a year later to check-up on things.” - K.E. Boston, MA

https://www.nedesignbuild.com/testimonials/555/

"I was very impressed with NEDC’s ability to keep to the schedule/timeline. They also worked well with us to resolve our issues."

- D.L Billerica, MA

New England Design & Construction | Boston Design Build Remodeling Co.

2014-10-10T16:50:35+00:00

"I was very impressed with NEDC’s ability to keep to the schedule/timeline. They also worked well with us to resolve our issues." - D.L Billerica, MA

https://www.nedesignbuild.com/testimonials/554/

“New England Design and Construction finished the project on budget and two days early! I was in my new kitchen for Mother’s Day. Every time I step into the kitchen, I am thankful for New England Design and Construction for making my dream become reality. My husband and I can both be in the kitchen, and not be on top of each other! I highly recommend New England Design and Construction, and look forward to hiring them for my next dream project.”

- S.W., Newton, MA

New England Design & Construction | Boston Design Build Remodeling Co.

2014-10-10T16:49:49+00:00

“New England Design and Construction finished the project on budget and two days early! I was in my new kitchen for Mother’s Day. Every time I step into the kitchen, I am thankful for New England Design and Construction for making my dream become reality. My husband and I can both be in the kitchen, and not be on top of each other! I highly recommend New England Design and Construction, and look forward to hiring them for my next dream project.” - S.W., Newton, MA

https://www.nedesignbuild.com/testimonials/553/

"Thanks NEDC for designing and building the perfect kitchen and bath for us. We would be happy to recommend NEDC to anybody who wants to get their project done right and on time!!"

- C.O. & E.B., West Roxbury, MA

New England Design & Construction | Boston Design Build Remodeling Co.

2014-10-10T16:48:45+00:00

"Thanks NEDC for designing and building the perfect kitchen and bath for us. We would be happy to recommend NEDC to anybody who wants to get their project done right and on time!!" - C.O. & E.B., West Roxbury, MA

https://www.nedesignbuild.com/testimonials/552/

William Polcsa

"The people and staff of NEDC are the best. Because of these quality people the execution of the project and the needed communications are exemplary."

W.P., Cambridge, MA

New England Design & Construction | Boston Design Build Remodeling Co.

2014-07-24T21:26:35+00:00

"The people and staff of NEDC are the best. Because of these quality people the execution of the project and the needed communications are exemplary." W.P., Cambridge, MA

https://www.nedesignbuild.com/testimonials/37/

"We would definitely use New England Design & Construction again. We worked mostly with David, Claire, and Ryan, and all 3 were excellent. Their subcontractors have all been outstandingly efficient, friendly, courteous, and professional. Our bathroom remodel is proceeding on time and on budget, with no more disruption than we had anticipated."

- M.C. & P.M., Jamaica Plain, MA

New England Design & Construction | Boston Design Build Remodeling Co.

2014-10-10T14:53:19+00:00

"We would definitely use New England Design & Construction again. We worked mostly with David, Claire, and Ryan, and all 3 were excellent. Their subcontractors have all been outstandingly efficient, friendly, courteous, and professional. Our bathroom remodel is proceeding on time and on budget, with no more disruption than we had anticipated." - M.C. & P.M., Jamaica Plain, MA

https://www.nedesignbuild.com/testimonials/550/

"NEDC made great suggestions to us in the design phase and helped us maximize storage space in our basement and bathroom renovation. I feel like the team listened to our needs and put together a solid plan that was executed as expected. I was also extremely impressed with the cleanliness of the work and respect for our family as we lived through the renovation."

- S. & W. D., Boston, MA

New England Design & Construction | Boston Design Build Remodeling Co.

2014-10-10T14:52:13+00:00

"NEDC made great suggestions to us in the design phase and helped us maximize storage space in our basement and bathroom renovation. I feel like the team listened to our needs and put together a solid plan that was executed as expected. I was also extremely impressed with the cleanliness of the work and respect for our family as we lived through the renovation." - S. & W. D., Boston, MA

https://www.nedesignbuild.com/testimonials/549/

"David and his team did a great job renovating our kitchen. David communicated with us throughout the entire process - design, project planning, and renovation. He checked in frequently to make sure everything was meeting our expectations. NEDC came up with a design for our kitchen that matched our style and needs while staying within budget and completed on time. David and his team are professional and knowledgeable. We are very satisfied with New England Design and Construction and highly recommend them to other homeowners."

- D.W., West Roxbury, MA

New England Design & Construction | Boston Design Build Remodeling Co.

2014-10-10T14:51:02+00:00

"David and his team did a great job renovating our kitchen. David communicated with us throughout the entire process - design, project planning, and renovation. He checked in frequently to make sure everything was meeting our expectations. NEDC came up with a design for our kitchen that matched our style and needs while staying within budget and completed on time. David and his team are professional and knowledgeable. We are very satisfied with New England Design and Construction and highly recommend them to other homeowners." - D.W., West Roxbury, MA

https://www.nedesignbuild.com/testimonials/548/

"We couldn't be more delighted with the job New England Design & Construction did on our home renovation. We needed a firm that could deliver a complete design-build experience to suit our busy lives and our firm budget and they did both of these things capably. NED&C ticked off every item on our wish list and respected our desire not to expand our home beyond what was needed to accomplish project goals. The did all this creatively and professionally. What we got was a finished product that captured our style created the perfect home for our family."

- J. & K. S., West Roxbury, MA

New England Design & Construction | Boston Design Build Remodeling Co.

2014-10-10T14:49:49+00:00

"We couldn't be more delighted with the job New England Design & Construction did on our home renovation. We needed a firm that could deliver a complete design-build experience to suit our busy lives and our firm budget and they did both of these things capably. NED&C ticked off every item on our wish list and respected our desire not to expand our home beyond what was needed to accomplish project goals. The did all this creatively and professionally. What we got was a finished product that captured our style created the perfect home for our family." - J. & K. S., West Roxbury, MA

https://www.nedesignbuild.com/testimonials/547/

"David and team are true professionals. They and their entire office and crew are passionate about what they do. They present unique solutions to design and materials and for what I was looking for. They have provided a design and construction schedule and have stuck with the plan and timing perfectly. Overall, the design process has been a very enjoyable experience!"

- H.B., Winchester, MA

New England Design & Construction | Boston Design Build Remodeling Co.

2014-10-10T14:48:57+00:00

"David and team are true professionals. They and their entire office and crew are passionate about what they do. They present unique solutions to design and materials and for what I was looking for. They have provided a design and construction schedule and have stuck with the plan and timing perfectly. Overall, the design process has been a very enjoyable experience!" - H.B., Winchester, MA

https://www.nedesignbuild.com/testimonials/546/

"I am most satisfied with the communication and work ethic of the team. They were extremely professional and personable. They worked with us and our schedules which made living through the renovation a smooth experience. We were updated on a regular basis and he took any questions or concerns we had to heart."

B.J, Jamaica Plain, MA

New England Design & Construction | Boston Design Build Remodeling Co.

2014-10-10T14:48:24+00:00

"I am most satisfied with the communication and work ethic of the team. They were extremely professional and personable. They worked with us and our schedules which made living through the renovation a smooth experience. We were updated on a regular basis and he took any questions or concerns we had to heart." B.J, Jamaica Plain, MA

https://www.nedesignbuild.com/testimonials/545/

David and Team are true professionals. They and their entire office and crew are passionate about what they do. They present unique solutions to design and materials and for what I was looking for. They have provided a design and construction schedule and have stuck with the plan and timing perfectly. Overall, the design process has been a very enjoyable experience!

Winchester, MA

New England Design & Construction | Boston Design Build Remodeling Co.

2014-08-14T20:51:44+00:00

Winchester, MA

David and Team are true professionals. They and their entire office and crew are passionate about what they do. They present unique solutions to design and materials and for what I was looking for. They have provided a design and construction schedule and have stuck with the plan and timing perfectly. Overall, the design process has been a very enjoyable experience!

https://www.nedesignbuild.com/testimonials/204/

"The people and staff of NEDC are the best. Because of these quality people the execution of the project and the needed communications are exemplary."

M.P., Waltham, MA

New England Design & Construction | Boston Design Build Remodeling Co.

2014-07-24T21:27:18+00:00

"The people and staff of NEDC are the best. Because of these quality people the execution of the project and the needed communications are exemplary." M.P., Waltham, MA

https://www.nedesignbuild.com/testimonials/38/

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